Shipping policy

Shipping Policy

Shipping Policy for NovaCart

Thank you for shopping with us. We are committed to delivering your favorite fashion items quickly and safely.

Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed on weekends or holidays.
  • You will receive a confirmation email once your order has been shipped.

Shipping Time

Estimated delivery times:

  • Domestic Shipping: 3–7 business days
  • International Shipping: 7–15 business days

Delivery times may vary depending on your location and courier services.

Shipping Charges

  • Shipping fees are calculated at checkout based on your location.
  • We may offer free shipping on selected orders or promotional campaigns.

Order Tracking

Once your order is shipped, you will receive a tracking number via email so you can monitor your package in real time.

Delayed or Lost Packages

If your order is delayed or lost during transit:

  • Please contact the shipping carrier first.
  • If you still need help, contact us at novacarts01@gmail.com.

We are not responsible for delays caused by:

  • Weather conditions
  • Customs processing
  • Incorrect shipping addresses
  • Courier service issues

Incorrect Address

Please ensure your shipping address is correct before placing your order. We are not responsible for packages sent to incorrect addresses provided by customers.

International Shipping & Customs

International customers may be responsible for:

  • Customs duties
  • Import taxes
  • Additional fees charged by their country

These charges are not included in the product price or shipping fee.

Damaged Items

If your order arrives damaged:

  1. Take clear photos of the package and item.
  2. Contact us within 48 hours of delivery.
  3. We will work to resolve the issue as quickly as possible.